Jewelry TLC
Fine jewelry is easy to care for. To keep your new Masymetric piece in pristine condition, follow these simple guidelines.
Don’t wear your jewelry when showering or swimming as the chlorine that’s added to the water may be harmful to some gemstones.
Don’t wear your jewelry while doing heavy activities.
Don’t wear your jewelry in bed. Chains can become tangled easily, you may lose your earrings, or be hurt by ear studs. Our bodies retain fluids during sleep so rings and bracelets may cut off you blood circulation. Keep a simple jewelry dish on your night stand to easily remember to take your jewels off before going to bed.
Always store your jewelry in the packaging it came in, or in a compartmentalized jewelry case as oppose to keeping all your pieces in a common jewelry box. This minimizes their contact with each other preserving their finish and luster. Try to keep diamonds away from your other stones to minimize scratching or damaging them.
If you decide to store all your pieces in one box, make sure each piece has some space around it and no two pieces are in contact. Pro tip: keep each piece in an individual cotton pouch to help protect it.
Jewelry should be the last thing you put on and the first thing you take off. This will protect it from snagging on your clothes or getting clogged with traces of make up or creams.
Never use any cleaning dips, tarnish removers or any other jewelry cleaning products to clean your fine jewelry, these products may strip away the high luster and end up dulling your gold instead of cleaning it. Jewelry cleaning products may also hurt your skin.
Clean your fine jewelry with warm water and soap. You can scrub it gently with a soft toothbrush.
For deeper cleaning, your best bet is to take your fine jewelry to a reputable jeweler. They will be able to quickly clean it using their ultrasonic machine and steamer. They will also be able to quickly check it for any loose settings and easily buff out any scratches.
Have your jewelry checked by a professional jeweler every 2 to 3 years to avoid accumulative damage and loss of stones. It is also recommended to do this in order to keep your high value appraisals up to date.
Frequently Asked Repair Questions
Do you offer free repairs?
Yes I do. I’m happy to restore any damage due to a manufacturing defect or replace any stones up to 1.5mm free of charge within a year of purchase.
I’m proud of our quality control measures, but I cannot guarantee a free repair if your piece has been damaged due to misuse in any way.
I reserve the right to asses repair jobs on a case by case bases.
How can I get my Masymetric piece repaired?
If your piece needs repair the fastest way to go about it is by contacting me via email attaching clear and high quality photos of it and I’ll get back to you with a cost and time estimate promptly.
Can you clean my Masymetric Piece?
If you feel that your Masymetric piece needs a clean, book a Cleaning & Checkup appointment, then bring it to the store. I’ll be happy to give it a quick dip in the ultrasonic. I can also quickly check it for any loose settings and easily buff out any surface scratches.
Please note that extensive buffing or polishing may require you to leave the piece with me for a few days, and may incur nominal charges.
Can you clean my other fine jewelry?
Unfortunately I will only clean and repair Masymetric pieces as I can’t assume responsibility for cleaning jewelry pieces created by others.
Do you have a question that I haven’t covered? Let me know below and I’ll be happy to help!
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