Frequently Asked Return Questions

 

How exactly do I return my item?

We accept returns and offer full refunds on unworn items within 14 days of shipment.

You can start your return process by sending us an email to info@masymetric.com titled Return. Include your order confirmation number in your email.

Once your return is approved, we’ll send you your pre-paid shipping label along with simple instructions on printing and mailing it back to us.

Once we receive the item, we will refund your money to the same card you used for your purchase.

What items are non-refundable?

Unfortunately we can not offer refunds or exchanges on:

  • items purchased during a sale

  • customized orders

  • damaged items

When will I get my refund?

Refunds are usually processed 1 to 3 business days after your returned piece arrives at our studio. Please allow 10 to 15 days for Credit Card refunds to show up in your bank account. Refunds exclude any shipping fees.

You will be notified via email once your refund is completed

Do you offer international returns?

Yes we do, but international returns are not free of charge. Unfortunately, we have to charge regular shipping rates (deducted from your order), when processing international returns.

Have other questions we did not cover?

Please get in touch with us at info@masymetric.com and we’ll get back to you as soon as possible.

Please note: In order to insure a full refund please make sure your returned item is:

  • Shipped to you less than 14 days ago

  • Not worn or used

  • Not scratched or damaged in any way

  • Not customized to your specific orders

  • Not altered or sized by entities other than Masymetric or its Partners

  • Not purchased during a sale

  • Packaged adequately. Items that arrive damaged due to inadequate packaging will not be refunded or exchanged. They will be returned to the sender on the sender’s expense.

  • Returned in its complete original packaging